Range of Discounts
Discounted Gym Membership
Flexible Working

Community Response Worker- Nights (Homelessness)

Salary £26,910 a year
Location Stoke-on-Trent
Hours per week 40
Contract type Permanent

This is a Permanent, Salaried vacancy that will close in {x} days at {xx:xx} BST.

The role

We’re looking for a Community Response Officer (nights) to provide an efficient, responsive, and holistic housing management support service for customers living in our semi-independent and community homes during the night. You’ll be a point of contact for out-of-hours housing and customer related issues in the community. You’ll support our customers to make sure properties are safe, secure, suitably maintained and that our customers feel safe and secure in their environment.

Job requirements

  • Make sure that Concrete’s semi-independent and community properties are safe, secure and in a state of good repair during the night.
  • Deal with enquiries from customers, members of the community and external agencies.
  • Conduct health and safety inspections and customer safe and well checks. Make sure that all serious concerns are reported in a timely manner.
  • Conduct night visits and property inspections to make sure the impact of any anti-social behaviour is minimised.
  • Work efficiently alone and collaborate with other teams to make sure customers achieve the best outcomes.
  • Make sure that where required, any out of hours (OOH) repairs are completed in a timely manner and/or suitably passed over to day staff for completion.
  • Maintain a high standard of record keeping, making sure that all relevant forms and databases/administration systems are kept up to date.

What we’re looking for

  • Educated to GCSE level or equivalent experience.
  • Experience working in social housing, care, drug and alcohol services or dealing directly with the public and/or customers in a busy service environment.
  • Experience dealing with complex and difficult behaviours in relation to people experiencing multiple disadvantages, homelessness and/or risk of homelessness.
  • Experience of working with policies, with a clear understanding of confidentiality and professional boundaries.
  • Experience of crisis management, lone working and working as part of a team or multi-agency to achieve joined up solutions.
  • Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
  • Able to work flexibly.
  • Full UK driving license with access to your own vehicle for work.
  • DBS checked.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

#Stoke #Nights #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

 

Who we are

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Homelessness isn’t a choice. It can happen to anyone.

Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.

Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.

Join us on our fight to make homelessness history across Staffordshire and everywhere.

Why choose us

No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:

A range of discounts at many high-street retailers and well-known brands.

Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.

We offer flexible working, to help you manage your work-life balance.

Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.

We also give all staff 'My Day'. Whether it’s celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.

A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.

Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.

Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.

Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.

We never shut the door

At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

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