Range of Discounts
Discounted Gym Membership
Flexible Working

Service Co-ordinator

Salary £24,700 a year (+3.5% Cost of Living Award) pro rata'd
Location Stoke, Stoke-on-Trent
Hours per week 22.5
Contract type Permanent

This is a Permanent, Salaried vacancy that will close in {x} days at {xx:xx} BST.

The role

We’re looking for a Service Coordinator to deliver high quality housing and support to customers who have complex needs and experience multiple disadvantage. You’ll coordinate customer access to a wide range of services and lead on the design and delivery of a service coordination plan.

This role is a mixture of working out in the community with customers, at our Stoke office and from home.

Job requirements

  • Work with customers to identify their support needs and address any wider issues associated with homelessness. You’ll provide support either in their current home or help them to secure a home of their own.
  • Empower customers to regain independence and help them understand what it takes to manage their own tenancy.
  • Build and maintain positive relationships with other Concrete services and external partners to increase the level of support available to customers. This includes attending regular internal and multiagency meetings.
  • Make sure all information is recorded, collated, updated and saved securely to meet contract, service and organisation requirements and standards.
  • Work closely with the Support Team Leader to promote Concrete’s services, build positive relationships with the local community and help monitor and evaluate the service.

What we’re looking for

  • Someone educated to GCSE Level or with a good level of maths and English.
  • Someone with experience of supporting adults with complex needs such as substance misuse, homelessness and mental health, or transferable skills you can bring to the role.
  • Great communication, problem-solving, organisational and time-management skills.
  • Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
  • Someone with a full UK driving license who is able to use their own vehicle for work purposes.
  • DBS check.
     

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Stoke #ServiceCoordinator #Homelessness #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

Who we are

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Homelessness isn’t a choice. It can happen to anyone.

Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.

Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.

Join us on our fight to make homelessness history across Staffordshire and everywhere.

Why choose us

No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:

A range of discounts at many high-street retailers and well-known brands.

Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.

We offer flexible working, to help you manage your work-life balance.

23 days annual leave as well as public and bank holidays off too. As your service length increases, so will your annual leave entitlement.

We also give all staff 'My Day'. Whether it’s celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.

A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.

Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.

Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.

Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.

We never shut the door

At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

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