Duty Practitioner (Males and Females Scheme)
This is a Permanent, Salaried vacancy that will close in {x} days at {xx:xx} BST.
The role
As a Duty Practitioner, you'll support people living in our male or female supported accommodation schemes who have previously experienced homelessness. Acting as a key point of contact, you'll help customers settle into their homes, develop the skills and confidence needed to live independently, sustain their tenancy and access the support they need to achieve their goals.
What you’ll do:
- Be the friendly face of support, helping people access the advice, services, and practical assistance they need.
- Build positive relationships and work alongside customers to overcome challenges and achieve their goals.
- Connect with partner agencies to make sure customers receive the right support at the right time.
- Manage a varied caseload, creating tailored support plans and keeping progress on track.
- Empower people to build confidence, increase independence, and create positive change in their lives.
Who you are:
- Educated to GCSE level with a good level of Maths and English
- Experienced in providing front-line support within busy service environments, confidently engaging with the public and managing complex behaviours from people facing multiple disadvantages (desirable)
- Passionate about making a difference and supporting people to achieve positive outcomes.
- Knowledge of basic health and safety
- Experience of multi-agency working and working in supported housing.
- A great communicator who can build trusting relationships with customers, colleagues, and partner agencies.
- Calm, organised, and confident managing a varied workload in a fast-paced environment.
- Empathetic and person-centred, with the ability to understand individual needs and provide tailored support.
- Motivated, resilient, and committed to helping people build independence and improve their wellbeing.
Apply now! We may close this vacancy early if we receive a high volume of applications.
Learn more about Honeycomb Group by visiting our digital job pack: www.honeycombgroup.org.uk/jobpack
Who we are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Homelessness isn’t a choice. It can happen to anyone.
Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.
Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.
Join us on our fight to make homelessness history across Staffordshire and everywhere.
Why choose us
No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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