Gateway Co-ordinator
This is a Permanent, Salaried vacancy that will close in {x} days at {xx:xx} BST.
The role
As a Gateway Coordinator, you'll be the first point of contact for people accessing our homelessness services. You'll help customers take the next step towards safe and stable housing by coordinating referrals, identifying support needs and ensuring people receive the right help at the right time. While the role is primarily office-based, you'll also have opportunities to visit homelessness support hubs across the city and work alongside partner organisations.
What you'll do:
- Receive and assess referrals from customers, professionals and partner organisations.
- Manage a caseload, supporting customers from referral through to securing accommodation.
- Provide advice, guidance and signposting to people experiencing or at risk of homelessness.
- Work with Destination partners, local authorities and other agencies to help customers access housing and support.
- Identify safeguarding concerns and take appropriate action to keep customers safe.
- Maintain accurate and confidential records using case management systems.
- Keep customers informed throughout the referral process and explain what support is available to them.
- Visit homelessness support hubs across the city to engage with customers and promote our services.
Who you are:
- Educated to GCSE level (or equivalent), with good literacy and numeracy skills.
- Passionate about supporting people and delivering excellent customer service.
- Able to manage a busy workload and work well under pressure.
- Experienced in supporting people with complex needs, or able to demonstrate transferable skills relevant to the role.
- Comfortable handling sensitive and confidential information appropriately.
- Confident using Microsoft Office programmes, including Outlook, Word and Excel.
- A strong communicator, with the ability to build positive relationships with customers and partner organisations.
- Organised, proactive and able to use your own initiative as well as work as part of a team.
- Compassionate, resilient and committed to helping people achieve positive outcomes.
Apply now! We may close this vacancy early if we receive a high volume of applications.
Learn more about Honeycomb Group by visiting our digital job pack: www.honeycombgroup.org.uk/jobpack
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Who we are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Homelessness isn’t a choice. It can happen to anyone.
Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.
Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.
Join us on our fight to make homelessness history across Staffordshire and everywhere.
Why choose us
No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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