Relief Concrete - Homelessness
This is a Relief, Sessional/Relief vacancy that will close in {x} days at {xx:xx} BST.
The role
As a Relief Worker you’ll provide support and advice to people experiencing homelessness. You’ll make sure customers feel comfortable, can manage their tenancy and signpost to other support such as housing, health and welfare. As a Relief Worker we will offer you shifts we have available and you will be able to pick the shifts that suit you
Job requirements
- Provide flexible, compassionate support to customers with complex needs, including homelessness, substance use, mental health.
- Cover reception tasks including phones calls, handling post and responding to inquiries.
- Maintain the safety and security of the buildings and residents.
- Provide advice on housing, welfare benefit claims and other issues as necessary.
- Help arrange appointments for customers with GPs and DWP.
- Monitor and act to minimise anti-social behaviour, diffusing difficult or dangerous situations, and manage conflict with sensitivity.
- Report and monitor maintenance issues, supporting benefits access and address arrears early.
What we’re looking for
- A flexible and reliable approach to shift work, including covering shifts in other 24/7 schemes when needed.
- An understanding of providing excellent customer support in a housing or supported living environment.
- Confidence to handle crisis situations, manage conflict and de-escalate difficult behaviour.
- A willingness to take responsibility for health and safety, including completing checks and following policies.
- Ability to adapt and creatively overcome barriers.
- Strong organisation and time management skills.
- Awareness of safeguarding, confidentiality and professional boundaries.
- DBS check.
We also welcome people with transferable skills and lived experience—your journey can be part of someone else’s success story.
Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!
#Stoke #StokeonTrent #ServiceCoordinator #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis
Who we are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Homelessness isn’t a choice. It can happen to anyone.
Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.
Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.
Join us on our fight to make homelessness history across Staffordshire and everywhere.
Why choose us
No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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