Service Coordinator
This is a Permanent, Salaried vacancy that will close in {x} days at {xx:xx} BST.
The role
We’re proud to be recruiting for a Service Coordinator to join our dedicated team. As a Service Coordinator, you will be working to deliver high-quality support. You’ll support customers who have complex needs and who are experiencing multiple disadvantages, including substance use, mental health, offending, and rough sleeping/homelessness. Reporting to the Support Team Leader, you will coordinate customer access to a wide range of services, and you will lead the design and delivery of a service coordination plan alongside the customer and other essential agencies.
Job requirements
- Provide flexible, compassionate support to customers with complex needs, including homelessness, substance use, mental health.
- Empower customers to regain independence and help them understand what it takes to manage their own tenancy.
- Work closely with the multi-agency team and support network to strengthen support.
- Develop and design tailored service/support plans.
- Keep clear, accurate records and stay up to date on housing and safeguarding laws.
- Organise and chair team meetings to provide an effective platform for communication.
- Work alongside the Support Team Leader to promote Concrete’s services, build community relationships and monitor service impact.
What we’re looking for
- Experience supporting adults with complex needs such as substance misuse, homelessness and ill mental health, or transferrable skills you can bring to the role.
- Experience working with confidential and complex information, following data protection laws.
- Genuine compassion for people affected by homelessness and an understanding of the barriers they face.
- Have a basic understanding of all Microsoft applications including Outlook, Word, Excel and Access.
- Advocacy skills and confidence to challenge decisions.
- Great communication and problem-solving skills.
- Ability to adapt and creatively overcome barriers.
- Strong organisation and time management skills.
- Be able to prioritise high-risk cases.
- Full UK driving licence with own vehicle for work purposes.
- DBS check.
We also welcome people with transferable skills and lived experience—your journey can be part of someone else’s success story.
Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!
Please note, we will be interviewing as we go so the vacancy may close early.
#Stoke #StokeonTrent #ServiceCoordinator #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis
Who we are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Homelessness isn’t a choice. It can happen to anyone.
Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.
Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.
Join us on our fight to make homelessness history across Staffordshire and everywhere.
Why choose us
No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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