Scheme Administrator
This is a Permanent, Salaried vacancy that will close in {x} days at {xx:xx} BST.
The role
As a Scheme Administrator you’ll provide administrative support to Concrete’s young person’s service. Working with the Scheme Manager, you’ll ensure that reporting data is up to date and void properties are ready to let in a timely manner. You’ll help the team provide the best possible support to customers by handling utilities, dealing with Housing Benefit enquiries, supporting to gather feedback and liaising with the local authority.
Job requirements
- Provide administrative support to Concrete’s young person’s scheme.
- Work alongside Concrete’s management team and assist with the collection and reporting of data for key contracts.
- Support with areas such as gas and electric supply, complete meter readings, ordering stock, housing benefit enquiries, maintenance jobs, and assisting with fire risk assessment actions.
- Support with new referrals, including assessments and room allocation.
- Monitor the empty property (voids) list and assist the Scheme Manager in the management of empty properties.
- Coordinate and assist with the collection of customer satisfaction surveys/feedback.
- Develop and maintain recording systems that enables managers to have oversight on the service.
- Support with any other ad-hoc duties as required by the Scheme Manager.
What we’re looking for
- Educated to GCSE level or equivalent, or qualified by substantial experience in this area.
- Experience of working as part of a team and having a ‘one team approach’ and a ‘can do’ attitude.
- Excellent communication skills.
- An understanding of what great customer service is.
- Ability to fulfil contractual commitments for commissioned services.
- Ability to work under pressure and manage multiple tasks and demands.
- Idea generation and implementation.
- DBS check.
Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!
We’ll be interviewing as we go so might close the application process early if we find the right person.
#Stoke #StokeonTrent #SchemeAdministrator #Administrator #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis
Who we are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Homelessness isn’t a choice. It can happen to anyone.
Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.
Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.
Join us on our fight to make homelessness history across Staffordshire and everywhere.
Why choose us
No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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