Duty Practitioner - Homelessness Schemes
This is a Permanent, Sessional/Relief vacancy that will close in {x} days at {xx:xx} BST.
The role
As a Duty Practitioner you’ll provide support and advice to people who have experienced homelessness at our male or female scheme. You’ll make sure customers feel comfortable and can manage their tenancy, as well as signposting them to other support such as housing, health and welfare.
This role is 37.5 hours on a rota basis, covering 8am – 11pm, Monday to Sunday.
Job requirements
- Provide and maintain a friendly and supportive environment at the scheme.
- Support customers to manage their rent and service charge payments, including their benefit claims where necessary.
- Complete detailed sign-ups to make sure new customers understand their rights and responsibilities. Assist with all areas of move-in to make sure new customers feel comfortable and informed about their tenure agreement, the local area and other services.
- Support customers by providing advice on housing, health, welfare benefit claims and other areas. This includes crisis intervention where necessary.
- Help to manage the safety and security of residents and the building, through monitoring all who enter and exit the scheme, and through regular health and safety room checks.
- Arrange appointments for customers with services such as GPs and DWP. Accompany customers on visits to other services if needed.
- Complete administrative tasks including phone calls, post and general enquiries.
- Support with financial duties including prompting and recording weekly rent and service charges and liaising with housing benefit and benefits agencies on behalf of customers.
What we’re looking for
- Educated to GCSE Level or with a good level of maths and English.
- Some experience dealing directly with the public and/or clients or customers in a busy service environment.
- Some experience dealing with complex and difficult behaviours in relation to people facing multiple disadvantages.
- Great communication and administrative skills.
- Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
- DBS check.
- Someone able to work on a seven day rota including mornings, evenings, weekends and bank holidays such as Christmas Eve/Day and New Year’s Eve/Day.
Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!
We will interview as we go and so may close this vacancy early if we find the right candidate.
#Stoke #StokeonTrent #DutyPractitioner #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis
Who we are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Homelessness isn’t a choice. It can happen to anyone.
Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.
Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.
Join us on our fight to make homelessness history across Staffordshire and everywhere.
Why choose us
No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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