Tenancy Sustainment and Floating Support Officer
This is a Permanent, Salaried vacancy that will close in {x} days at {xx:xx} BST.
The role
As a Tenancy Sustainment and Floating Support Officer, you’ll work with the team to deliver high quality tenancy sustainment and support to people who are vulnerable and/or have complex needs, living in their accommodation in the Cheshire East borough.
This role is hybrid with the expectation of working predominantly in the Cheshire East area and at our Head Office in Stoke one day a week.
Job requirements
- Work with customers to complete an induction, risk assessment and create a support plan to work through their individual needs.
- Develop and review personalised support plans for customers that are person centred. These should include their personal health and wellbeing, debt management, benefit entitlement and move on housing options.
- Empower customers to maintain their independence and understand what it means to manage their own home.
- Make sure that all properties are well maintained, and health and safety checks are completed.
- Support customers to develop positive relationships with their support network and other services.
- Make sure that all administration is completed in a timely manner including support plans, forms, and databases.
- Support customers to ‘move on’ into their own general needs tenancy.
- Work with the local community to fundraise and raise Concrete’s profile in the local community.
What we’re looking for
- Educated to a GCSE level.
- 1-2 years’ experience of working in a similar sector or transferable skills.
- Experience of working with customers with complex needs.
- Excellent communication skills.
- Understanding of what great customer service is.
- Ability to fulfil contractual commitments for commissioned services.
- Experience of supporting financial processes including expenses and invoice processing.
- Experience of completing forms and applications for benefits and grants.
- Ability to work under pressure and manage multiple tasks and demands.
- A motivational approach to supporting customers.
Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!
#CheshireEast #TenancySustainmentAndFloatingSupportOfficer #TenancySustainment #Floating Support #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis
We’ll be interviewing as we go so might close the application process early if we find the right person.
Who we are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Homelessness isn’t a choice. It can happen to anyone.
Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.
Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.
Join us on our fight to make homelessness history across Staffordshire and everywhere.
Why choose us
No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
Documents
Alternatively, please sign in with...
Published
Not PublishedClosing
in X days