Range of Discounts
Discounted Gym Membership
Flexible Working

Waking Night Worker / Homelessness

Salary £21,195 a year
Location Stoke-on-Trent, Staffordshire
Hours per week 40
Contract type Permanent

This is a Permanent, Salaried vacancy that will close in {x} days at {xx:xx} BST.

Do you enjoy being front of house, have great customer service skills and a passion for working in an environment supporting vulnerable adults who have experienced homelessness and multiple disadvantages? If so, then we would love to hear from you. Previous experience of the sector is not required as this role provides a great opportunity to learn on the job. Also, within the team there is a wealth of information that can be drawn from, and training will be provided.

Many of our staff have started in duty roles and have then gone on to progress into more senior roles. The duty role provides an excellent starting point for future careers in the sector.

We’re looking for a Waking Night Worker to be the first point of contact to customers at our male or female scheme during the night. You’ll provide support, manage access to the building, deal with emergencies and carry out health and safety checks. 

Job requirements

  • Work independently during the night at either our male or female scheme.
  • Carry out regular checks within the scheme and monitor CCTV and external doors to make sure the scheme is secure.
  • Make sure the scheme is kept clean and safe.
  • Spend time talking to residents, especially those more likely to be seen at night.
  • Deal with enquiries such as telephone calls and any other administrative duties.
  • Update systems to make sure all events during the night are recorded.
  • Maintain a friendly and supportive environment within the scheme.
  • Provide handovers to the manager and day staff every morning. You’ll detail any incidents, safeguarding concerns or work to be handed over and make sure all information is recorded accurately on the relevant systems.

What we’re looking for

  • Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
  • A flexible and adaptable approach and someone able to work around the needs of the customer.
  • Some experience dealing with the public and/or customers in a busy service environment.
  • Some experience dealing with complex/ difficult behaviours in relation to people experiencing multiple disadvantages.
  • Great communication skills.
  • Lived experience would be an advantage.
  • Someone able to drive and use their own vehicle for work to visit other schemes when necessary. 

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Stoke #WakingNightsWorker #HomelessnessSupportWorker #Homelessness #Duty #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Homelessness isn’t a choice. It can happen to anyone.

Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.

Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.

Join us on our fight to make homelessness history across Staffordshire and everywhere.

No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:

A range of discounts at many high-street retailers and well-known brands.

Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.

We offer flexible working, to help you manage your work-life balance.

23 days annual leave as well as public and bank holidays off too. As your service length increases, so will your annual leave entitlement.

We also give all staff 'My Day'. Whether it’s celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.

A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.

Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.

Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.

Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.

At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

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