Range of Discounts
Discounted Gym Membership
Flexible Working

Duty Practitioner - Females / Homelessness Support Worker

Salary £19,870 a year
Location Stoke-on-Trent, Staffordshire
Hours per week 37.5
Contract type Permanent

This is a Permanent, Salaried vacancy that will close in {x} days at {xx:xx} BST.

The role

We’re looking for a Duty Practitioner to provide support and advice to women who have experienced homelessness at our female only scheme. You’ll make sure customers feel comfortable, are managing their tenancy and signpost to other support such as housing, health and welfare.

Job requirements

  • Provide and maintain a friendly and supportive environment at the female-only service.
  • Cover reception tasks including phone calls, post and enquiries.
  • Support customers in managing their rent and service charge payments, including their benefit claims where necessary.
  • Undertake regular health and safety room checks.
  • Support customers and provide crisis intervention where necessary.
  • Provide advice on housing, health, welfare benefit claims and other issues as necessary.
  • Arrange appointments for customers with services such as GPs and DWP and accompany customers on visits to other services if needed.

What we’re looking for

  • Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
  • A flexible and adaptable approach and someone able to work around the needs of the customer.
  • Some experience dealing with the public and/or customers in a busy service environment.
  • Some experience dealing with complex/ difficult behaviours in relation to women experiencing multiple disadvantages.
  • Great communication skills.
  • Lived experience would be an advantage.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

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We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Homelessness isn’t a choice. It can happen to anyone.

Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.

Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.

Join us on our fight to make homelessness history across Staffordshire and everywhere.

No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:

A range of discounts at many high-street retailers and well-known brands.

Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.

We offer flexible working, to help you manage your work-life balance.

23 days annual leave as well as public and bank holidays off too. As your service length increases, so will your annual leave entitlement.

We also give all staff 'My Day'. Whether it’s celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.

A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.

Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.

Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.

Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.

At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

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